Refund and Return Policy

Refund Policy for Affordable Glasses and Eyewear

At NA Mart, your satisfaction is our priority. We understand the importance of providing high-quality and affordable eyeglasses, prescription glasses, and sunglasses, and we strive to make your shopping experience smooth and worry-free. If you’re not satisfied with your purchase, you can request a refund or exchange within 7 days.

General Refund Policy for Eyewear

  • Refund requests for eyeglasses or sunglasses can be initiated within 7 days of receiving the product.
  • Items must be returned in their original condition, with no scratches or damage.
  • Include your Order Number with the repackaged parcel to ensure smooth processing.
  • Customers are responsible for returning the product via a traceable courier service at their own expense.
  • Delivery charges are non-refundable.
  • Refunds will be processed within 7 working days after receiving the returned item.

Steps to Return Your Eyeglasses or Sunglasses

  1. Repack the Parcel
    Carefully repack the glasses or sunglasses to avoid damage during transit. Include your order number, name, and contact details in the package.

  2. Ship Your Parcel to Our Returns Department
    Send the package via a traceable courier or registered post to:
    Name: NA Mart (Returns Department)
    Address: Address Share on WhatsApp
    Contact: 0344 5451259

  3. Confirmation Call
    Once your return is received, our customer care team will contact you to confirm the refund or exchange process.

Refund Policy for Customized Eyeglasses

For customized prescription glasses and specialized lenses such as Blue Cut lenses, transition lenses, or progressive lenses, the following refund rules apply:

  • Only the frame price will be refunded for customized glasses.
  • The cost of lenses, including premium lenses like Blue Cut or transition lenses, is non-refundable unless the prescription provided was incorrect.
  • In cases of incorrect prescriptions, we will refund the full amount or offer an exchange.

Why Choose NA Mart for Affordable Eyewear?

At NA Mart, we specialize in offering affordable eyeglasses, prescription glasses, and sunglasses for the Pakistani community. Our goal is to ensure you enjoy high-quality eyewear without overpaying. Whether it’s Blue Cut lenses, photochromic glasses, or bifocal frames, we have a solution tailored to your needs.

For further assistance, contact our customer care team on [Your WhatsApp Number].